Integrations · EasyEcom
COD verification calls for EasyEcom orders.
A direct EasyEcom connector is planned. Today you connect EasyEcom through RowCall’s API: send its events, start calls, get answers back by signed webhook. Read the API docs
Built for operations, customer experience, founders and developersRowCall calls shoppers to confirm cash-on-delivery orders and address changes before they’re packed, and your system updates the order in EasyEcom. In Hindi, English, Gujarati, Marathi or Tamil, with every call on record.
EasyEcom with RowCall
Through the API today, a connector when it ships.
What EasyEcom brings
Order holds, confirmations, address changes. Confirmed and changed orders update before they’re packed.
Through the API today
Your system sends RowCall EasyEcom’s held COD order with one API request. RowCall makes the call, and the answers come back to your system by signed webhook.
When the connector ships
EasyEcom’s events reach RowCall without code on your side. It isn’t built yet; the API works today.
One call, start to finish
A EasyEcom order, confirmed before it’s packed.
The moment that starts the call, what the shopper hears, what happens, and what comes back to you.
Sample data
1 · The moment
A ₹4,000 cash-on-delivery order on hold in EasyEcom
- Order #4821 · Bluetooth speaker
- ₹4,000 · cash on delivery
- New address: Sector 62, Noida
- Your system sends RowCall the order
2 · The call
In Hindi, shown in English
- RowCall: Hi Rohan, this is Halden’s automated assistant, calling about your order 4821. This call is recorded.
- RowCall: You ordered a Bluetooth speaker for ₹4,000, cash on delivery. Is this order yours?
- Shopper: Yes, it’s mine.
- RowCall: Should it go to Sector 62, Noida? Is there a landmark?
- Shopper: Yes, near the metro station.
3 · What happens
Order confirmed
Your system updates the order in EasyEcom, ready to pack.
4 · What comes back
- Placed by you
- yes
- Address correct
- yes
- Landmark
- near the metro station
Sent to your system by signed webhook, with the recording and transcript
Verified
5 · Hear a call like this in your browser, before any shopper is called.
Watch a call
Watch a COD verification call, start to finish.
Sample data throughout. Press play when you’re ready; turn the sound on to hear it.
For operations teams
Confirms cash-on-delivery and high-value orders before dispatch, and books delivery slots without a call centre.
Read the call
- RowCall: Hi, this is an automated assistant calling for Marlow Living about your sofa order. Did you place it?
- Shopper: Yes, that's mine.
- RowCall: Thanks. It goes to 14 Lake View Road. Is that right, and is there a landmark?
- Shopper: Yes, near City Mall gate 2. Someone's home after 6.
- RowCall: Noted. It's confirmed for delivery after 6 pm. You can pay in cash when it arrives.
Sample data
Connect
Connect EasyEcom in four steps.
Every step works through RowCall’s API today. The developer docs walk through each one.
- 1Make an API key in Developers → API keys, with the runs scope.
- 2Send EasyEcom’s held COD order to RowCall’s API: one request starts a call with the order’s details.
- 3Choose a flow, such as Order verification, and add a webhook in Developers → Webhooks for the answers.
- 4Hear a free test call in your browser, then go live once your business is verified and you’ve topped up.
Want the direct EasyEcom connector? We’ll tell you when it ships. Until then, the API works today.
Tell me when the EasyEcom connector shipsQuestions
Does RowCall work with EasyEcom today?
Yes, through RowCall’s API. A direct EasyEcom connector is planned and isn’t built yet. Today your system sends EasyEcom’s held COD order to RowCall’s API to start a call, and RowCall sends the answers back by signed webhook.
How is RowCall priced?
₹3.00 a minute plus GST, telephony included, charged per second with a 30-second minimum, from prepaid credit. Unanswered calls and test calls are free.
Which languages do the calls use?
Hindi, English, Gujarati, Marathi and Tamil. Within a call, RowCall switches to any language you allow when the shopper does.
Can I hear a call before I pay?
Yes. Test calls are free and run in your browser, in Hindi, English, Gujarati, Marathi or Tamil. Live calls start once we’ve verified your business and you’ve topped up.
See every integration.
EasyEcom is a trademark of its owner, used only to say what RowCall works with. RowCall is not affiliated with EasyEcom. Contact us
Why trust a new product
New to market. Built on parts you already trust.
RowCall speaks for your brand, so judge it by what it runs on and the rules it keeps: leading voice AI, licensed carriers, and your shoppers’ call records stored in India.
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Natural voices and language models that follow your flow, word for word.
Voices made for India
Sarvam’s Indian-language voices and ElevenLabs’ natural English, chosen for each flow.
Speaks the shopper’s language
Hindi, English, Gujarati, Marathi and Tamil today; it follows a switch mid-call.
Leading language models
Anthropic’s Claude by default, so it understands the shopper and keeps to your script.
Real-time conversation
Speech streams both ways, so replies come at the natural pace of a phone call.
Open by invitation
Hear a call.
Join the waitlist and we’ll invite you to try free test calls in your browser. No card needed.
- Join the waitlist and we'll send your invite.
- Hear a call in your browser, in Hindi, English, Gujarati, Marathi or Tamil.
- Go live once we've verified your business and you've topped up. Calls are charged per second.
Join the waitlist