Integrations · Freshdesk
Outbound order calls, with handovers as Freshdesk tickets.
A direct Freshdesk connector is planned. Today you connect Freshdesk through RowCall’s API: start calls, get answers back by signed webhook, and pass them to Freshdesk. Read the API docs
Built for operations, customer experience, founders and developersRowCall calls your shoppers about their orders. When a call needs a person, your system files it as a Freshdesk ticket with links to the recording and transcript, so your team starts with context.
Freshdesk with RowCall
Through the API today, a connector when it ships.
What Freshdesk brings
Tickets for handovers and follow-ups. Handovers and follow-ups become tickets with links to the recording and transcript, so your team starts with context.
Through the API today
Your system starts each call with one API request. RowCall makes it, and your system passes the answers to Freshdesk as a ticket, from RowCall’s signed webhook.
When the connector ships
Answers reach Freshdesk without code on your side. It isn’t built yet; the API works today.
One call, start to finish
An order call that leaves your team a Freshdesk ticket.
The moment that starts the call, what the shopper hears, what happens, and what comes back to you.
Sample data
1 · The moment
Order #4821 is placed: ₹4,000, cash on delivery, a new address
- Placed: COD to a new address → verification call
- Out for delivery: not delivered → rescue call
- Delivered: return requested → return call
2 · The call
In Hindi, shown in English
- RowCall: Hi Rohan, this is Halden’s automated assistant, calling about your order 4821. This call is recorded.
- RowCall: You ordered a Bluetooth speaker for ₹4,000, cash on delivery. Is this order yours?
- Shopper: Yes. Can someone deliver after 6 pm?
- RowCall: I’ll note after 6 pm for the courier.
3 · What happens
Follow-up filed in Freshdesk
The order is confirmed, and your system opens a Freshdesk ticket for the after-6 pm delivery, with links to the recording and transcript.
4 · What comes back
- Placed by you
- yes
- Address correct
- yes
- Can receive
- after 6 pm
In a Freshdesk ticket, filed by your system from RowCall’s signed webhook
Verified
5 · Hear a call like this in your browser, before any shopper is called.
Watch a call
See how a RowCall call works, in 25 seconds.
Sample data throughout. Press play when you’re ready; turn the sound on to hear it.
For operations teams
Confirms cash-on-delivery and high-value orders before dispatch, and books delivery slots without a call centre.
Connect
Connect Freshdesk in four steps.
Every step works through RowCall’s API today. The developer docs walk through each one.
- 1Make an API key in Developers → API keys, with the runs scope.
- 2Choose a flow, such as Order verification, and start its calls from your systems with one API request.
- 3Add a webhook in Developers → Webhooks, and have your system send each answer to Freshdesk as a ticket.
- 4Hear a free test call in your browser, then go live once your business is verified and you’ve topped up.
Want the direct Freshdesk connector? We’ll tell you when it ships. Until then, the API works today.
Tell me when the Freshdesk connector shipsQuestions
Does RowCall work with Freshdesk today?
Yes, through RowCall’s API. A direct Freshdesk connector is planned and isn’t built yet. Today your system starts calls with one API request, gets the answers by signed webhook, and sends them to Freshdesk as a ticket.
How is RowCall priced?
₹3.00 a minute plus GST, telephony included, charged per second with a 30-second minimum, from prepaid credit. Unanswered calls and test calls are free.
Which languages do the calls use?
Hindi, English, Gujarati, Marathi and Tamil. Within a call, RowCall switches to any language you allow when the shopper does.
Can I hear a call before I pay?
Yes. Test calls are free and run in your browser, in Hindi, English, Gujarati, Marathi or Tamil. Live calls start once we’ve verified your business and you’ve topped up.
See every integration.
Freshdesk is a trademark of its owner, used only to say what RowCall works with. RowCall is not affiliated with Freshdesk. Contact us
Why trust a new product
New to market. Built on parts you already trust.
RowCall speaks for your brand, so judge it by what it runs on and the rules it keeps: leading voice AI, licensed carriers, and your shoppers’ call records stored in India.
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Natural voices and language models that follow your flow, word for word.
Voices made for India
Sarvam’s Indian-language voices and ElevenLabs’ natural English, chosen for each flow.
Speaks the shopper’s language
Hindi, English, Gujarati, Marathi and Tamil today; it follows a switch mid-call.
Leading language models
Anthropic’s Claude by default, so it understands the shopper and keeps to your script.
Real-time conversation
Speech streams both ways, so replies come at the natural pace of a phone call.
Open by invitation
Hear a call.
Join the waitlist and we’ll invite you to try free test calls in your browser. No card needed.
- Join the waitlist and we'll send your invite.
- Hear a call in your browser, in Hindi, English, Gujarati, Marathi or Tamil.
- Go live once we've verified your business and you've topped up. Calls are charged per second.
Join the waitlist