Integrations · Shiprocket
NDR calls for Shiprocket orders.
A direct Shiprocket connector is planned. Today you connect Shiprocket through RowCall’s API: send its events, start calls, get answers back by signed webhook. Read the API docs
Built for operations, customer experience, founders and developersWhen Shiprocket reports a failed delivery attempt, RowCall calls the shopper to book a new attempt or a backup receiver, in Hindi, English, Gujarati, Marathi or Tamil, with every call on record.
Shiprocket with RowCall
Through the API today, a connector when it ships.
What Shiprocket brings
Failed attempts (NDR), reattempts. Failed delivery attempts start rescue calls; the reattempt or a new delivery date is requested from your courier.
Through the API today
Your system sends RowCall Shiprocket’s NDR update with one API request. RowCall makes the call, and the answers come back to your system by signed webhook.
When the connector ships
Shiprocket’s events reach RowCall without code on your side. It isn’t built yet; the API works today.
One call, start to finish
A failed Shiprocket delivery, rescued by a call.
The moment that starts the call, what the shopper hears, what happens, and what comes back to you.
Sample data
1 · The moment
Shiprocket reports a failed delivery attempt
- Order #6112 · washing machine
- Shiprocket update: failed attempt (NDR)
- Reason: nobody home
- Your system sends RowCall the event
2 · The call
In Tamil, shown in English
- RowCall: Hi Karthik, this is Halden’s automated assistant, calling about today’s missed delivery. This call is recorded.
- RowCall: We couldn’t deliver your washing machine today. Can we try tomorrow, 2 to 5 pm?
- Shopper: Yes. My neighbour in 3B can take it if I’m out.
- RowCall: Thank you. I’ve noted your neighbour in flat 3B.
3 · What happens
Reattempt requested
Your system asks Shiprocket to reattempt tomorrow; the backup receiver is in the answers.
4 · What comes back
- New slot
- tomorrow, 2–5 pm
- Address correct
- yes
- Someone else can receive
- neighbour, flat 3B
Sent to your system by signed webhook, with the recording and transcript
Rescheduled
5 · Hear a call like this in your browser, before any shopper is called.
Watch a call
See how a RowCall call works, in 25 seconds.
Sample data throughout. Press play when you’re ready; turn the sound on to hear it.
For operations teams
Confirms cash-on-delivery and high-value orders before dispatch, and books delivery slots without a call centre.
Connect
Connect Shiprocket in four steps.
Every step works through RowCall’s API today. The developer docs walk through each one.
- 1Make an API key in Developers → API keys, with the runs scope.
- 2Send Shiprocket’s NDR update to RowCall’s API: one request starts a call with the order’s details.
- 3Choose a flow, such as Failed delivery, and add a webhook in Developers → Webhooks for the answers.
- 4Hear a free test call in your browser, then go live once your business is verified and you’ve topped up.
Want the direct Shiprocket connector? We’ll tell you when it ships. Until then, the API works today.
Tell me when the Shiprocket connector shipsQuestions
Does RowCall work with Shiprocket today?
Yes, through RowCall’s API. A direct Shiprocket connector is planned and isn’t built yet. Today your system sends Shiprocket’s NDR update to RowCall’s API to start a call, and RowCall sends the answers back by signed webhook.
How is RowCall priced?
₹3.00 a minute plus GST, telephony included, charged per second with a 30-second minimum, from prepaid credit. Unanswered calls and test calls are free.
Which languages do the calls use?
Hindi, English, Gujarati, Marathi and Tamil. Within a call, RowCall switches to any language you allow when the shopper does.
Can I hear a call before I pay?
Yes. Test calls are free and run in your browser, in Hindi, English, Gujarati, Marathi or Tamil. Live calls start once we’ve verified your business and you’ve topped up.
See every integration.
Shiprocket is a trademark of its owner, used only to say what RowCall works with. RowCall is not affiliated with Shiprocket. Contact us
Why trust a new product
New to market. Built on parts you already trust.
RowCall speaks for your brand, so judge it by what it runs on and the rules it keeps: leading voice AI, licensed carriers, and your shoppers’ call records stored in India.
- Anthropic Claude
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Natural voices and language models that follow your flow, word for word.
Voices made for India
Sarvam’s Indian-language voices and ElevenLabs’ natural English, chosen for each flow.
Speaks the shopper’s language
Hindi, English, Gujarati, Marathi and Tamil today; it follows a switch mid-call.
Leading language models
Anthropic’s Claude by default, so it understands the shopper and keeps to your script.
Real-time conversation
Speech streams both ways, so replies come at the natural pace of a phone call.
Open by invitation
Hear a call.
Join the waitlist and we’ll invite you to try free test calls in your browser. No card needed.
- Join the waitlist and we'll send your invite.
- Hear a call in your browser, in Hindi, English, Gujarati, Marathi or Tamil.
- Go live once we've verified your business and you've topped up. Calls are charged per second.
Join the waitlist