Outcomes
- Link sent
- Paid during the call
- Handed to your team
- Not interested
Live checkout help
Help shoppers while they’re still at checkout.
When a payment fails or a shopper taps “call me”, RowCall calls within the minute and sends a fresh, secure payment link while they’re still on the page.
- When it calls
- A payment is declined, fails more than once, or the shopper taps “Call me” at checkout.
- Why it can’t wait
- The shopper is on the page with their card in hand. A few minutes later they’ve moved on.
- Call type
- Transactional call: the shopper asked for it during the checkout, and it’s placed right away.
The call
What the shopper hears.
The script is fixed. The caller words it naturally in the shopper’s language but can’t skip a step or add one.
- 1Says it’s an automated assistant calling for your store, about the order they were placing.
- 2Asks what went wrong.
- 3Offers another way to pay: UPI, a different card, or no-cost EMI where you allow it.
- 4Sends a secure payment link by SMS or WhatsApp. It never asks for card numbers or codes.
- 5Stays on while they pay, or hands over to your team.
Your TV order didn’t go through. Do you have a minute?
Yes, my card was declined.
Payment link sent by SMS
Sample call
What you get back
Answers as data, not call notes.
Every answer arrives typed, with the recording and transcript behind it, so a yes in Hindi and a yes in English land in the same column.
| Question | Answer type | Example |
|---|---|---|
| Still wants it | Yes or no | yes |
| What stopped them | Payment, price, delivery, trust, other | card declined |
| How they’ll pay | Choice | no-cost EMI |
| Payment link | Sent or not | sent by SMS |
Measure
- Checkouts completed after the call
- Time from failure to call
- Answer rate
- Handovers to your team
Actions
It can act, through your systems.
RowCall asks your store or platform to do these, and only after the shopper agrees out loud. Your systems check every request against their own data.
Look up the checkout
Reads the cart and amount so the call is about the right order.
Send a payment link
Sends a secure link by SMS or WhatsApp.
Hand over to a person
Transfers the call to your team when the shopper asks.
Consent at checkout
“Call me if my payment doesn’t go through.”
An example line for your checkout. RowCall stores the consent with the call. See consent records.
More use cases
The other ready-made calls.
Open by invitation
Hear it call you.
Join the waitlist and we’ll invite you to try the agent with free test calls. No card needed.
- Join the waitlist and we'll send your invite.
- Hear the agent in your browser or on your own phone, in Hindi or English.
- Go live once we've verified your business and you've topped up. Calls are charged per second.
Join the waitlist