Outcomes
- Confirmed
- Address changed
- Cancelled by the shopper
- Not reachable
Order verification
Confirm expensive orders before they ship.
Before a high-value or cash-on-delivery order ships, RowCall confirms it’s the shopper’s, checks the address and that someone can receive it.
- When it calls
- An order is placed above your value threshold, is cash on delivery, or carries a risk signal.
- Why it can’t wait
- Every hour before dispatch is a chance to fix an address or cancel a fake order. After it ships, the same mistake costs two shipments.
- Call type
- Service call about an order the shopper just placed. It goes out on a service number, never the promotional 140 series.
The call
What the shopper hears.
The script is fixed. The caller words it naturally in the shopper’s language but can’t skip a step or add one.
- 1Says it’s an automated assistant calling for your store.
- 2Reads back the order: item, amount and payment method.
- 3Asks if the shopper placed it.
- 4Confirms the address and a landmark, and takes a new one if it changed.
- 5Asks if someone can receive and sign for it, and when.
- 6Confirms the order, or hands over to your team if anything is off.
You ordered a three-seater sofa, cash on delivery. Is this order yours?
Yes. Send it to my office instead.
Address changed, order confirmed
Sample call
What you get back
Answers as data, not call notes.
Every answer arrives typed, with the recording and transcript behind it, so a yes in Hindi and a yes in English land in the same column.
| Question | Answer type | Example |
|---|---|---|
| Placed by you | Yes or no | yes |
| Address correct | Yes or changed | changed |
| New address | Address | Office, Sector 62, Noida |
| Can receive | Yes or no, with a time | after 6 pm |
Measure
- Orders confirmed before dispatch
- Addresses corrected
- Orders cancelled before shipping
- Answer rate
Actions
It can act, through your systems.
RowCall asks your store or platform to do these, and only after the shopper agrees out loud. Your systems check every request against their own data.
Confirm the order
Marks the order verified so it can be dispatched.
Update the delivery address
Changes the address after the shopper confirms it aloud.
Cancel the order
Cancels when the shopper says they didn’t place it.
Consent at checkout
“We may call you to confirm this order before we ship it.”
An example line for your checkout. RowCall stores the consent with the call. See consent records.
More use cases
The other ready-made calls.
Open by invitation
Hear it call you.
Join the waitlist and we’ll invite you to try the agent with free test calls. No card needed.
- Join the waitlist and we'll send your invite.
- Hear the agent in your browser or on your own phone, in Hindi or English.
- Go live once we've verified your business and you've topped up. Calls are charged per second.
Join the waitlist