Outcomes
- Slot booked
- Needs follow-up
Delivery and installation slots
Book the delivery slot before the truck leaves.
For big items that need someone home, RowCall books a delivery or installation slot and checks access: lift, stairs, parking, who will receive it.
- When it calls
- An order that needs someone home, or an installation, is ready to dispatch.
- Why it can’t wait
- A missed large delivery costs a second trip. Booking the slot first means the truck goes once.
- Call type
- Service call about an order the shopper placed.
The call
What the shopper hears.
The script is fixed. The caller words it naturally in the shopper’s language but can’t skip a step or add one.
- 1Says it’s an automated assistant calling for your store, about their delivery.
- 2Offers the available slots.
- 3Books the one they pick.
- 4Checks access: floor, lift, stairs, parking.
- 5Takes the name and number of whoever will receive it.
Your refrigerator is ready. Which slot works: Saturday morning or Sunday evening?
Saturday morning. Fourth floor, there’s a lift.
Slot booked: Sat 10–12
Sample call
What you get back
Answers as data, not call notes.
Every answer arrives typed, with the recording and transcript behind it, so a yes in Hindi and a yes in English land in the same column.
| Question | Answer type | Example |
|---|---|---|
| Slot | Date and time | Sat, 10–12 |
| Access | Choice | 4th floor, lift |
| Contact on site | Name and phone | Meera, +91 98… |
Measure
- Slots booked before dispatch
- First-attempt deliveries
- Answer rate
Actions
It can act, through your systems.
RowCall asks your store or platform to do these, and only after the shopper agrees out loud. Your systems check every request against their own data.
Look up the order
Reads the item and delivery area.
Get delivery slots
Reads the slots your logistics team has open.
Book a slot
Books the slot the shopper chose.
Consent at checkout
“We may call you to book a delivery or installation time.”
An example line for your checkout. RowCall stores the consent with the call. See consent records.
More use cases
The other ready-made calls.
Open by invitation
Hear it call you.
Join the waitlist and we’ll invite you to try the agent with free test calls. No card needed.
- Join the waitlist and we'll send your invite.
- Hear the agent in your browser or on your own phone, in Hindi or English.
- Go live once we've verified your business and you've topped up. Calls are charged per second.
Join the waitlist