Outcomes
- Link sent
- Callback booked
- Not interested
Checkout recovery
Win back carts that stalled at checkout.
RowCall calls shoppers who opted in when a high-value checkout stalls, learns what stopped them, and helps them finish: a link, an answer or a person.
- When it calls
- A checkout above your value threshold isn’t completed after the wait you choose, and the shopper opted in to a call.
- Why it can’t wait
- Interest fades by the hour. A short call while they still remember the cart catches the question that stopped them.
- Call type
- Service call with explicit consent given at checkout. Without that consent this would be a promotional call, which RowCall doesn’t place for recovery.
The call
What the shopper hears.
The script is fixed. The caller words it naturally in the shopper’s language but can’t skip a step or add one.
- 1Says it’s an automated assistant calling for your store, about the cart they left.
- 2Asks if they still want the item.
- 3Asks what stopped them, and answers delivery or EMI questions from your order data.
- 4Offers to send the cart back as a link, or to call at a better time.
You left a 1.5-ton split AC in your cart. Still interested?
Yes, I wasn’t sure it arrives before Friday.
Arrives Thursday. Link sent
Sample call
What you get back
Answers as data, not call notes.
Every answer arrives typed, with the recording and transcript behind it, so a yes in Hindi and a yes in English land in the same column.
| Question | Answer type | Example |
|---|---|---|
| Still interested | Yes or no | yes |
| What stopped them | Payment, price, delivery, trust, changed mind, other | delivery date |
| Wants a link | Yes or no | yes |
| Best time to call back | Time | tomorrow evening |
Measure
- Carts recovered
- Reasons shoppers give
- Answer rate
- Callbacks booked
Actions
It can act, through your systems.
RowCall asks your store or platform to do these, and only after the shopper agrees out loud. Your systems check every request against their own data.
Look up the checkout
Reads the cart and delivery estimate.
Restore the checkout link
Sends the cart back so the shopper continues where they left off.
Send a payment link
Sends a secure payment link when they’re ready to pay.
Consent at checkout
“If my order doesn’t go through, you can call me to help.”
An example line for your checkout. RowCall stores the consent with the call. See consent records.
More use cases
The other ready-made calls.
Open by invitation
Hear it call you.
Join the waitlist and we’ll invite you to try the agent with free test calls. No card needed.
- Join the waitlist and we'll send your invite.
- Hear the agent in your browser or on your own phone, in Hindi or English.
- Go live once we've verified your business and you've topped up. Calls are charged per second.
Join the waitlist