Outcomes
- Exchange accepted
- Issue fixed
- Return kept
Return save
Ask why before the refund.
When a return is requested, RowCall asks the reason and offers what you allow first: an exchange, a fix or help setting it up.
- When it calls
- A shopper requests a return.
- Why it can’t wait
- Many returns come from a wrong size, a setup problem or a small fault. Asking before pickup is when an exchange can still win.
- Call type
- Service call about the shopper’s return request.
The call
What the shopper hears.
The script is fixed. The caller words it naturally in the shopper’s language but can’t skip a step or add one.
- 1Says it’s an automated assistant calling for your store, about their return request.
- 2Asks the reason.
- 3Offers an exchange, a fix or help, within the options you set.
- 4Keeps the return going if they still want it, with no pressure.
You asked to return the running shoes. Can I ask why?
They’re half a size small.
Exchange for size 9 booked
Sample call
What you get back
Answers as data, not call notes.
Every answer arrives typed, with the recording and transcript behind it, so a yes in Hindi and a yes in English land in the same column.
| Question | Answer type | Example |
|---|---|---|
| Reason | Choice | wrong size |
| Accepts an alternative | Yes or no | yes, exchange |
Measure
- Returns turned into exchanges
- Reasons for returns
- Answer rate
Actions
It can act, through your systems.
RowCall asks your store or platform to do these, and only after the shopper agrees out loud. Your systems check every request against their own data.
Look up the order
Reads the item and return request.
Create an exchange
Swaps the item for the size or model the shopper chose.
Hand over to a person
Transfers the call to your support team.
Consent at checkout
“We may call you about your return request.”
An example line for your checkout. RowCall stores the consent with the call. See consent records.
More use cases
The other ready-made calls.
Open by invitation
Hear it call you.
Join the waitlist and we’ll invite you to try the agent with free test calls. No card needed.
- Join the waitlist and we'll send your invite.
- Hear the agent in your browser or on your own phone, in Hindi or English.
- Go live once we've verified your business and you've topped up. Calls are charged per second.
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