Tokki alternative
An alternative to Tokki for order calls.
Built for founders, operations, customer experience and developersFor teams evaluating Tokki for Shopify order calls. Here are RowCall and Tokki side by side on what each publishes, with a source for every fact about Tokki. Then hear a RowCall call in your browser before you decide.
Side by side
RowCall and Tokki, side by side.
What each publishes about the calls, languages, integrations, price, how to start and compliance. Where Tokki’s sources don’t say, the table says “Not stated”.
Checked 21 October 2026. Each fact about Tokki links to its source.
| Question | RowCall | Tokki |
|---|---|---|
| The six order calls | RowCallAll six, ready to use: COD verification, payment help, checkout recovery, delivery or installation slots, failed delivery (NDR) and return save. Read more: RowCall, The six order calls | Tokki
|
| Indian languages | RowCall5: Hindi, English, Gujarati, Marathi and Tamil, switching when the shopper does. Read more: RowCall, Indian languages | Tokki
|
| Shopify | RowCallDirect, through an app the store makes in Shopify’s Dev Dashboard, or through Glood, the intelligent AI agent. No App Store listing. Shopify events don’t start calls on their own: calls start from the dashboard or the API. Read more: RowCall, Shopify | Tokki
|
| Other integrations | RowCallGlood, and RowCall’s API for any other store. Answers return by signed webhook or the API. Read more: RowCall, Other integrations | Tokki Not stated |
| Pricing as published | RowCall₹3.00 a minute plus GST, telephony included, charged per second with a 30-second minimum. Unanswered and test calls are free. Read more: RowCall, Pricing as published | Tokki
|
| How to start | RowCallFree test calls in your browser. Live calls after business verification and a prepaid top-up. Read more: RowCall, How to start | Tokki
|
| India compliance stated | RowCallTransactional and service calls only, each under its TRAI call type. Opt-outs and calling windows honoured. Call data stored in India; speech and AI providers may process it abroad. Read more: RowCall, India compliance stated | Tokki Not stated |
| Disclosure and recording | RowCallEvery call opens by saying it’s automated and recorded, and keeps its recording and transcript. Read more: RowCall, Disclosure and recording | Tokki Not stated |
Where RowCall differs
How RowCall differs from Tokki.
Drawn from the table above, which also shows where Tokki lists something RowCall doesn’t.
All six order calls, ready to use
RowCall ships ready flows for COD verification, payment help, checkout recovery, delivery or installation slots, failed delivery (NDR) and return save. Tokki lists outbound COD confirmation, and answers inbound calls, which RowCall doesn’t yet.
One rate, charged per second
RowCall charges ₹3.00 a minute plus GST, telephony included, per second with a 30-second minimum. Unanswered and test calls are free. Tokki publishes ₹8.5 a minute, billed in 6-second steps, plus GST.
Hear a call before you talk to anyone
RowCall’s test calls are free and run in your browser, with no card needed. Live calls follow business verification and a prepaid top-up. Tokki installs free on Shopify, and its calling starts with a paid 500-minute pilot.
One call, start to finish
What a Shopify order call sounds like on RowCall.
The moment that starts the call, what the shopper hears, what happens, and what comes back to you.
Sample data
1 · The moment
A cash-on-delivery order arrives in Shopify
- Shopify order #1047 · kurta set
- ₹2,800 · cash on delivery
- Read into RowCall from Shopify’s webhook
2 · The call
In Hindi, shown in English
- RowCall: Hi Meena, this is Kesar Studio’s automated assistant, calling about your order 1047. This call is recorded.
- RowCall: You ordered a kurta set for ₹2,800, cash on delivery. Is this order yours?
- Shopper: Yes. Please deliver to my office.
- RowCall: What’s the office address?
- Shopper: Tower B, Cyber City, Gurugram.
3 · What happens
Confirmed, with a new address
The call was started from RowCall with order #1047’s details, which it read from Shopify.
4 · What comes back
- Placed by you
- yes
- New address
- Tower B, Cyber City
Sent to your systems by signed webhook, with the recording and transcript
Answered
5 · Hear a call like this in your browser, before any shopper is called.
Watch a call
See how a RowCall call works, in 25 seconds.
Sample data throughout. Press play when you’re ready; turn the sound on to hear it.
For founders
Wins back carts that stalled at checkout and saves returns with an exchange, in each shopper’s language.
Switching
Switching from Tokki.
Three steps from your store to a live call. Run both side by side while you compare, if you like.
- 2
Hear a free test call
Pick a ready flow, change its wording, and hear the whole call in your browser before any shopper does.
- 3
Top up and go live
Verify your business, add prepaid credit, and publish the flow. Calls are charged per second.
Questions
Is RowCall a Tokki alternative?
RowCall is the voice channel for commerce: automated calls to shoppers about their orders, in their language, with every call on record. If you’re evaluating Tokki for Shopify order calls, RowCall makes that call as one of six ready flows. The table above shows what each publishes.
How is RowCall priced?
₹3.00 a minute plus GST, telephony included, charged per second with a 30-second minimum, from prepaid credit. Unanswered calls and test calls are free.
Does RowCall work with Shopify?
Yes. Your store connects directly through an app you make in Shopify’s Dev Dashboard, or through Glood; any other store uses the API. RowCall isn’t on the Shopify App Store. Calls start from RowCall or an API request, and answers return by signed webhook.
Can I hear a call before I pay?
Yes. Test calls are free and run in your browser, in Hindi, English, Gujarati, Marathi or Tamil. Live calls start once we’ve verified your business and you’ve topped up.
Choosing between providers? Read the buyer’s checklist.
Tokki is a trademark of its owner. RowCall is not affiliated with Tokki. Details are from public sources checked on 21 October 2026; tell us if something has changed. Contact us
Why trust a new product
New to market. Built on parts you already trust.
RowCall speaks for your brand, so judge it by what it runs on and the rules it keeps: leading voice AI, licensed carriers, and your shoppers’ call records stored in India.
- Anthropic Claude
- ElevenLabs
- Sarvam AI
- Plivo
- Pipecat
- DigitalOcean Bengaluru
- Cloudflare
- Razorpay
Natural voices and language models that follow your flow, word for word.
Voices made for India
Sarvam’s Indian-language voices and ElevenLabs’ natural English, chosen for each flow.
Speaks the shopper’s language
Hindi, English, Gujarati, Marathi and Tamil today; it follows a switch mid-call.
Leading language models
Anthropic’s Claude by default, so it understands the shopper and keeps to your script.
Real-time conversation
Speech streams both ways, so replies come at the natural pace of a phone call.
Open by invitation
Hear a call.
Join the waitlist and we’ll invite you to try free test calls in your browser. No card needed.
- Join the waitlist and we'll send your invite.
- Hear a call in your browser, in Hindi, English, Gujarati, Marathi or Tamil.
- Go live once we've verified your business and you've topped up. Calls are charged per second.
Join the waitlist