COD verification
Before a cash-on-delivery order ships, RowCall asks if the shopper placed it and checks the address.
For D2C brands
AI calling for D2C brands, from COD to NDR.
Built for founders, operations, customer experience and developersConfirm the cash-on-delivery order, win back the stalled checkout, rescue the failed delivery. RowCall makes all three calls as one voice channel for your brand: in your shopper’s language, on your script, with every call on record.
One call, start to finish
One brand day: a COD order, a stalled cart and an NDR, on one channel.
The moment that starts the call, what the shopper hears, what happens, and what comes back to you.
Sample data
1 · The moment
Three orders need a call on the same day
- COD order #2231 · ₹4,000 kurta set
- Cart stalled at payment · ₹2,499, opted in
- NDR on #2198 · not delivered
2 · The call
In Hindi, shown in English
- RowCall: Hi Neha, this is Kesar Studio’s automated assistant, calling about your order 2231. This call is recorded.
- RowCall: You ordered a kurta set for ₹4,000, cash on delivery. Is this order yours?
- Shopper: Yes, please send it.
- RowCall: Thank you. Your order is confirmed.
3 · What happens
Three calls, three outcomes
COD order confirmed, cart link restored, NDR rescheduled. One opt-out covers all three flows.
4 · What comes back
- #2231 · Placed by you
- yes
- Cart · Wants a link
- yes
- #2198 · New slot
- Sat 10–12
On each order, with its recording and transcript
One channel
Join the waitlist
5 · Hear a call like this in your browser, before any shopper is called.
- Three calls, one channel
- COD verification, checkout recovery and NDR follow-up are usually three tools or three call lists. In RowCall they’re three flows on one channel, with one record per shopper.
- Your brand on the phone
- Every call opens as your store’s automated assistant, keeps to the flow you publish and honours one opt-out across every flow.
- Answers you can act on
- Confirmed, address changed, new slot, still interested: each answer comes back typed, with the recording and transcript beside it.
Watch a call
See how a RowCall call works, in 25 seconds.
Sample data throughout. Press play when you’re ready; turn the sound on to hear it.
For founders
Wins back carts that stalled at checkout and saves returns with an exchange, in each shopper’s language.
The voice channel for commerce
What RowCall does on every call.
Each call follows a flow you publish: it starts from an order, asks your questions in the shopper’s language, and ends as answers your store can act on.
Checkout recovery
Shoppers who opted in at checkout get a call about the cart they left, and what stopped them.
NDR calls
When the courier reports a failed attempt (NDR), RowCall calls to reschedule or fix the address. Your system sends the event by API.
In five Indian languages
Hindi, English, Gujarati, Marathi and Tamil, switching when the shopper does.
Where to start
Ready-made calls for your orders.
Each one starts from a ready-made flow you can change, and hear in your browser, before any shopper is called.
You ordered a three-seater sofa, cash on delivery. Is this order yours?
Yes. Send it to my office instead.
Address changed, order confirmed
Order verification
COD verification: confirm the order and the address before dispatch.
You left a 1.5-ton split AC in your cart. Still interested?
Yes, I wasn’t sure it arrives before Friday.
Arrives Thursday. Link sent
Checkout recovery
Checkout recovery: a call about the cart, for shoppers who asked for one.
We couldn’t deliver your washing machine today. Can we try tomorrow afternoon?
Yes, and my neighbour in 3B can take it.
Rescheduled with a backup receiver
Failed delivery rescue
NDR: reschedule a failed delivery or name someone else to receive it.
You asked to return the running shoes. Can I ask why?
They’re half a size small.
Exchange for size 9 booked
Return save
Return save: ask why, and offer an exchange before the refund.
Trust
Five promises, kept in the product.
An automated caller speaks for your brand. These rules are built in, not settings you have to remember.
In the first sentence, in the shopper’s language.
Recovery and help calls need opt-in at checkout.
The flow is fixed. The caller can’t add to it.
Payment always happens through a secure link.
One opt-out covers every flow, immediately.
Questions
What is an NDR call?
A call after the courier reports a non-delivery (NDR). RowCall asks the shopper for a new slot, a corrected address or someone else who can receive the parcel, and sends the answers back to you.
Do shoppers have to opt in?
For checkout recovery and checkout help, yes: the shopper opts in at checkout. Verification and delivery calls are service calls about an order the shopper placed.
Does it work with Shopify?
Yes. Shopify stores connect to RowCall directly, or through Glood, the intelligent AI agent. Other stores send their data and start calls with the API.
Can I hear it before a shopper does?
Yes. Free test calls run in your browser, so you can hear a full call before any shopper is called. Live calls are charged per second from prepaid credit.
Choosing between providers? Read the buyer’s checklist.
Why trust a new product
New to market. Built on parts you already trust.
RowCall speaks for your brand, so judge it by what it runs on and the rules it keeps: leading voice AI, licensed carriers, and your shoppers’ call records stored in India.
- Anthropic Claude
- ElevenLabs
- Sarvam AI
- Plivo
- Pipecat
- DigitalOcean Bengaluru
- Cloudflare
- Razorpay
Natural voices and language models that follow your flow, word for word.
Voices made for India
Sarvam’s Indian-language voices and ElevenLabs’ natural English, chosen for each flow.
Speaks the shopper’s language
Hindi, English, Gujarati, Marathi and Tamil today; it follows a switch mid-call.
Leading language models
Anthropic’s Claude by default, so it understands the shopper and keeps to your script.
Real-time conversation
Speech streams both ways, so replies come at the natural pace of a phone call.
Open by invitation
Hear a call.
Join the waitlist and we’ll invite you to try free test calls in your browser. No card needed.
- Join the waitlist and we'll send your invite.
- Hear a call in your browser, in Hindi, English, Gujarati, Marathi or Tamil.
- Go live once we've verified your business and you've topped up. Calls are charged per second.
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