Outcomes
- Rescheduled
- Address changed
- Return to origin
Failed delivery rescue
Rescue a failed delivery before it heads back.
When the courier marks a failed attempt, RowCall calls within hours to reschedule, fix the address or name someone else to receive it.
- When it calls
- Your courier marks a delivery attempt as failed.
- Why it can’t wait
- A parcel that starts back to the warehouse costs return shipping and usually the sale. Hours matter.
- Call type
- Service call about an order the shopper placed.
The call
What the shopper hears.
The script is fixed. The caller words it naturally in the shopper’s language but can’t skip a step or add one.
- 1Says it’s an automated assistant calling for your store, about today’s missed delivery.
- 2Offers new delivery slots.
- 3Checks the address and takes a correction.
- 4Asks if someone else can receive it.
We couldn’t deliver your washing machine today. Can we try tomorrow afternoon?
Yes, and my neighbour in 3B can take it.
Rescheduled with a backup receiver
Sample call
What you get back
Answers as data, not call notes.
Every answer arrives typed, with the recording and transcript behind it, so a yes in Hindi and a yes in English land in the same column.
| Question | Answer type | Example |
|---|---|---|
| New slot | Date and time | tomorrow, 2–5 pm |
| Address correct | Yes or changed | yes |
| Someone else can receive | Name and phone | neighbour, flat 3B |
Measure
- Parcels saved from return
- Time from failed attempt to call
- Answer rate
Actions
It can act, through your systems.
RowCall asks your store or platform to do these, and only after the shopper agrees out loud. Your systems check every request against their own data.
Look up the order
Reads the item and the failed attempt.
Get delivery slots
Reads the open slots.
Book a slot
Books the new attempt.
Update the delivery address
Changes the address after the shopper confirms it aloud.
Consent at checkout
“We may call you about your delivery.”
An example line for your checkout. RowCall stores the consent with the call. See consent records.
More use cases
The other ready-made calls.
Open by invitation
Hear it call you.
Join the waitlist and we’ll invite you to try the agent with free test calls. No card needed.
- Join the waitlist and we'll send your invite.
- Hear the agent in your browser or on your own phone, in Hindi or English.
- Go live once we've verified your business and you've topped up. Calls are charged per second.
Join the waitlist