Glood
PreviewHow stores on Glood use RowCall flows, what Glood does and what RowCall does, and how to get started.
Glood is a commerce platform for ecommerce brands and RowCall's first platform partner. If your store runs on Glood, Glood connects RowCall to your orders for you: it sends the events that start calls and performs the actions a call needs.
Who does what
| RowCall | Glood |
|---|---|
| Phone numbers, dialling, recordings | Your store, orders, customers |
| Speech, voice, language switching | Order and checkout state, payment links |
| Flows: the script and which actions each step may use | Business rules: what may change, for whom, until when |
| Consent checks, call type, calling hours | Consent capture at checkout, sent with each run |
| Transcripts, answers, outcomes | Acting on outcomes: dispatch, cancel, follow up |
What a call can do on Glood
During a call, RowCall can ask Glood to:
- look up an order (
get_order) - confirm or cancel an order (
confirm_order,cancel_order) - change the delivery address of an order that hasn't shipped (
update_delivery_address) - offer and book delivery slots (
get_delivery_slots,book_delivery_slot) - send a payment link or restore a checkout (
send_payment_link,restore_checkout_link)
Glood checks every request against your store's data before acting. The final list of actions is being agreed with Glood and may change before launch.
An order verification call, step by step
An order is placed
Rahul M. orders a sofa on Halden Electronics, cash on delivery, and ticks "Call me about this order". Glood starts an order verification run.
RowCall calls
The assistant says it's automated and calling for Halden Electronics, then reads the order back.
Rahul changes the address
"Send it to my office instead." The assistant reads the new address back and Rahul says yes. RowCall asks Glood to update the address; Glood checks the order hasn't shipped and updates it.
The order is confirmed
RowCall asks Glood to confirm the order, and Glood releases it for dispatch. You see the call, the answers and both actions in RowCall.
Getting started
Get your RowCall account
Join the waitlist or accept your invite, and set up an org for your store. Verify your business and top up for live calls. See Getting access.
Connect Glood
In Glood, connect RowCall and approve the access it asks for. Glood shows up in RowCall's Integrations.
Connect a partner app: press Connect RowCall on Glood, approve what Glood may do on RowCall’s consent page, and Glood can start runs for your store. Turn on flows in Glood
Choose the flows, and add the consent checkbox to your checkout. Glood takes care of events and actions.
Test, then go live
Run test calls in the browser first. See Simulate a call.
The flow most Glood stores start with.