Read results

At the end: for any flow and any days, you know how the calls ended, how shoppers answered each question, and what each shopper said, with the call behind every row.

Sum it up

1. Open Results

   Pick the flow under Flow, and the days with the date picker (the last 30 by default).

2. Read the Summary tab

   At the top, Shoppers, Answered, Completed and Average talk time. Then How the calls ended: each outcome's share. Then each question as a card: how many answered, and a bar per answer with its count and share. Number answers show the lowest, middle and highest.

Go through the responses

1. Open the Responses tab

   One row per shopper: their outcome and their answers to the first questions.

2. Show the questions you need

   Columns picks the Questions to show when a flow asks more than fit across.

3. Filter

   Search shoppers by name or number, pick Outcomes, or choose Add filter to match an answer: a Question, a Condition and a Value, such as "Address correct is no".

4. Save the view

   Save view keeps the filters under a name, such as "Changed addresses", beside All responses, so your team opens the same list every day. Rename or delete it from Saved views.

5. Open a shopper

   Select a row to open the call: every answer, the transcript, and the recording.

Answers are stored as values, not words: a "हाँ" and a "yes" are both yes. The shopper's own words stay in the transcript. Only shopper calls count: test calls and simulations never appear in Results.

See trends

Analytics shows the same calls over time: shoppers a day by outcome, succeeded and failed, each outcome's share and talk time, and the languages heard. Its See answers link opens Results for the same flow and days. See Results and analytics.